Telecommunications Case Study
Driving record-breaking growth in Telecom with Buyerlytics™.
See how Infinity helped a leading telecom provider surpass revenue targets by 152% while expanding products, increasing customer satisfaction, and transitioning to a 100% revenue-share model.
- Project Details
Industry
Products Used
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Project Summary
From growth goals to record-breaking results.
A leading internet and phone services provider partnered with Infinity to boost account management and customer acquisition.
Using Infinity’s Buyerlytics™ methodology, the client not only exceeded sales targets by 152% but also integrated new products, captured 57% of sales from new internet customers, and increased attach rates by 125%.
The Challenge
Driving growth in a saturated market.
The client faced pressure to increase revenue, expand product adoption, and grow market share, all while maintaining high customer satisfaction in an ultra-competitive telecom landscape.
Revenue Pressure
Aggressive sales goals required scalable strategies to drive both upgrades and new acquisitions.
Product Expansion
The client needed support introducing new products without disrupting current sales momentum.
Customer Engagement
Building loyalty in a price-sensitive, churn-heavy market demanded stronger consultative approaches.
The Solution
Leveraging Buyerlytics™ for smarter selling.
Infinity implemented a data-driven, consultative sales strategy powered by Buyerlytics™. By aligning campaigns with customer needs and enabling account executives with tailored playbooks, Infinity drove consistent performance at scale.
Consultative Selling
Discovery-driven talk tracks and campaign-specific closing strategies positioned reps as trusted advisors.
Bundled Value
Strategic bundling and add-ons boosted average order values and overall revenue.
Targeted Campaigns
KPI-based lead segmentation ensured the right offers reached the right prospects at the right time.
The Outcomes
Exceeding Every Expectation
The partnership transformed the client’s sales performance and established a scalable model for future growth. Record-breaking results secured Infinity’s transition to a full revenue-share model.
152% of Target Revenue
Surpassed annual goals with record-breaking sales in 2023.
57% New Internet Customers
More than half of sales came from net-new customers YTD.
125% Attach Rate
Achieved industry-leading adoption of phone solutions alongside internet sales.
+500% Team Growth
Expanded account management team fivefold to support demand.
2 New Products Launched
Seamlessly integrated into the client’s offerings without disruption.
100% Revenue Share
Transitioned pricing model due to proven, sustained performance success.
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