Customer Service
Make every interaction a competitive advantage.
Infinity helps you turn everyday customer service conversations into powerful moments of loyalty, retention, and brand growth, all at scale.
Customer Experience That Sets You Apart
We go beyond answering calls. Our customer service solutions are built to drive satisfaction, deepen relationships, and create lifelong customers.
Overflow Support
Maintain exceptional response times even during peak periods with our responsive, on-brand overflow handling. Ensuring no call goes unanswered.
Loyalty Programs
Customer Surveys
Issue Resolution
Our backstopping teams seamlessly handle escalations, resolve problems, and protect your internal team from burnout, all while keeping customers happy.
Built to Deliver Results
Customer Service Metrics that Matter
First Contact Resolution (FCR)
Reduce repeat calls and resolve issues the first time, boosting satisfaction and reducing operational load.
Net Promoter Score (NPS)
Turn customers into promoters by improving their service experience at every touchpoint.
Average Handle Time (AHT)
Improve efficiency without sacrificing care, balancing speed with empathy in every conversation.
Customer Satisfaction Score (CSAT)
Elevate your CSAT with friendly, fast, and expert-level support across every channel.
Response Time
Ensure every inquiry is acknowledged quickly, delighting customers with your responsiveness.
Service Level Adherence
Consistently meet or exceed your SLA commitments with support that scales to demand.
Customer Retention Rate
Keep more of the customers you’ve earned through consistent, value-driven support experiences.
Abandonment Rate
Keep customers from dropping off with faster response times and intelligent routing.
Resolution Time
Shorten the time it takes to solve problems while boosting your team’s efficiency and confidence.
The Infinity Advantage
Enhance your customer support with Buyerlytics™.
Infinity’s proprietary Buyerlytics™ system analyzes customer behavior, identifies patterns, and equips our agents with the context needed to serve better, faster, and more personally.
Just a few benefits:
- Identify repeat issues and proactively prevent them
- Provide support that aligns with each customer’s journey
- Turn service data into actionable insights for other departments
How we compare
How Infinity’s customer service outperforms the field.
Saved Over
Answered Over
CSI Rating of
Customer Service That Scales
A global reach with a local touch.
Infinity supports customers across time zones and geographies with multilingual, multi-channel service that feels seamless, no matter where your customers are.
Just a few benefits:
- 24/7/365 coverage with regional expertise
- Cultural fluency that improves engagement
- Scalable infrastructure that grows with your brand
CASE STUDY: AUTOMOTIVE
Breaking into a saturated market with scalable inside sales.
Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.
Customer Service
Frequently Asked Questions
Everything you need to know about working with Infinity’s customer service team.
What types of customer service programs does Infinity offer?
How quickly can Infinity implement a new support program?
Can Infinity integrate with our existing CRM or support tools?
Do your agents speak multiple languages?
How do you maintain quality and brand voice in customer interactions?
What reporting and insights will I get?
You’ll receive real-time dashboards, regular performance reports, and insights from our Buyerlytics™ engine to drive continuous improvement.
Ready to transform your customer service?
Let’s talk about how Infinity can support your team, wow your customers, and drive measurable business results.