Industries We Serve
Automotive
Precision, performance, and productivity, Infinity delivers outsourced solutions tailored to every corner of the automotive industry.
Driving Results Across the Automotive Landscape
Whether you’re a dealership group, aftermarket provider, OEM, or mobility innovator, Infinity knows how to help you win. From lead generation and inbound sales to customer support and account management, we deliver outcomes that keep your business moving forward, efficiently, effectively, and always on brand.

Auto Dealerships
High call volumes, appointment setting, and follow-up needs scalable, responsive solutions and that’s where Infinity excels.

OEMs & Suppliers
From product inquiries to parts logistics support, we help streamline operations and enhance service experience across the supply chain.

Vehicle Subscription Services
Subscription and usage-based models require ongoing engagement. Our teams support everything from onboarding to renewals.

Aftermarket & Service Brands
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The Buyerlytics™ Advantage
The automotive industry is high-stakes and high-speed. Buyerlytics™ brings structure, speed, and sophistication to every customer interaction, so nothing gets left on the table.
Intent-Based Routing
Match every inquiry to the best-fit agent using customer history, product type, or service need.
Conversion-Focused Scripts
Each script is tailored to your unique journey stages, from first contact to final sale.
Real-Time Optimization
We track trends live and adjust playbooks instantly to boost close rates and minimize friction.
Data-Driven by Design
Smarter Insights. Better Performance.
Lead Response Time
How quickly your team follows up can make or break the sale. We help you cut response times dramatically.
First Contact Resolution
One call, one solution. It’s more efficient and builds greater trust with your customers.
Appointment Set Rate
We track how many contacts convert to qualified appointments and help improve that ratio over time.
Abandonment Rate
We monitor and reduce missed contacts, especially during peak periods or promotions.
Customer Satisfaction (CSAT)
Our real-time surveys and agent QA ensure satisfaction stays high and issues are resolved fast.
Upsell & Cross-Sell Rate
Track how often service reps convert conversations into new revenue opportunities.
Automotive Growth
Strategic solutions for every stage of the journey.
Inbound Sales
Customer Service
Back Office Support
Global Reach. Local Precision.
Scalable teams wherever you need them.
Just a few benefits:
- Serve diverse markets with agents fluent in English, Spanish, French, and more.
- Provide 24/7 support with agents in multiple time zones.
- Launch new locations, product lines, or campaigns faster without sacrificing quality.

CASE STUDY: AUTOMOTIVE
Breaking into a saturated market with scalable inside sales.
Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.
Automotive
Frequently Asked Questions
What parts of the automotive industry can benefit most from outsourcing?
How do you ensure outsourced agents understand our products and services?
Is outsourcing just about saving money?
Can you handle seasonal volume spikes like model launches or promotions?
How do you handle sensitive customer data in compliance with automotive regulations?
We adhere to strict data security protocols, including PCI-DSS, SOC 2, and GDPR compliance, depending on your needs. Your customers’ data is always protected.
What KPIs do you report on?
We tailor reporting dashboards to your needs, but common metrics include lead response time, appointment set rate, CSAT, AHT, and first contact resolution.
Let’s Accelerate Your Automotive Growth
Whether you’re looking to boost sales, streamline service, or expand your support coverage, Infinity has the tools, teams, and technology to drive real results.