Industries We Serve

Automotive

Precision, performance, and productivity, Infinity delivers outsourced solutions tailored to every corner of the automotive industry.

Driving Results Across the Automotive Landscape

Whether you’re a dealership group, aftermarket provider, OEM, or mobility innovator, Infinity knows how to help you win. From lead generation and inbound sales to customer support and account management, we deliver outcomes that keep your business moving forward, efficiently, effectively, and always on brand.

Infinity Helps Auto Dealerships | Automotive | Infinity

Auto Dealerships

High call volumes, appointment setting, and follow-up needs scalable, responsive solutions and that’s where Infinity excels.

Infinity Helps OEMs & Suppliers | Automotive | Infinity

OEMs & Suppliers

From product inquiries to parts logistics support, we help streamline operations and enhance service experience across the supply chain.

Infinity Helps Vehicle Subscription Services | Automotive | Infinity

Vehicle Subscription Services

Subscription and usage-based models require ongoing engagement. Our teams support everything from onboarding to renewals.

Infinity Helps Aftermarket Vehicle Brands | Industries Served

Aftermarket & Service Brands

Whether it’s warranty support, customer retention, or upselling service packages, our solutions are built to drive loyalty and repeat business.

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The Buyerlytics™ Advantage

The automotive industry is high-stakes and high-speed. Buyerlytics™ brings structure, speed, and sophistication to every customer interaction, so nothing gets left on the table.

Intent-Based Routing

Match every inquiry to the best-fit agent using customer history, product type, or service need.

Conversion-Focused Scripts

Each script is tailored to your unique journey stages, from first contact to final sale.

Real-Time Optimization

We track trends live and adjust playbooks instantly to boost close rates and minimize friction.

Data-Driven by Design

Smarter Insights. Better Performance.

With deep analytics built into every campaign, we help automotive businesses measure what matters. Our KPI dashboards surface actionable insights, track performance, and uncover opportunities to grow, all while maintaining compliance and operational excellence.

Lead Response Time

How quickly your team follows up can make or break the sale. We help you cut response times dramatically.

First Contact Resolution

One call, one solution. It’s more efficient and builds greater trust with your customers.

Appointment Set Rate

We track how many contacts convert to qualified appointments and help improve that ratio over time.

Abandonment Rate

We monitor and reduce missed contacts, especially during peak periods or promotions.

Customer Satisfaction (CSAT)

Our real-time surveys and agent QA ensure satisfaction stays high and issues are resolved fast.

Upsell & Cross-Sell Rate

Track how often service reps convert conversations into new revenue opportunities.

Automotive Growth

Strategic solutions for every stage of the journey.

We’ve refined our offerings to support the most pressing needs of the automotive industry. Whether it’s generating demand or strengthening relationships, Infinity’s services are tailored to meet your goals and exceed your expectations.

Inbound Sales

Route calls intelligently, respond quickly, and capture more leads, especially during high-traffic periods like weekends or end-of-quarter pushes.

Customer Service

Deliver consistent, high-quality support for warranty questions, service scheduling, product troubleshooting, and more.

Back Office Support

Free up internal teams by outsourcing administrative tasks like order entry, DMS updates, and CRM management.

Global Reach. Local Precision.

Scalable teams wherever you need them.

Every automotive business has a different mix of cost, quality, and service needs. That’s why we offer near-shore, off-shore, and U.S.-based teams, all trained to deliver a seamless experience. You get the talent, flexibility, and savings to grow on your terms.
Just a few benefits:
Infinity | BPO Capabilities | Global Reach

CASE STUDY: AUTOMOTIVE

Breaking into a saturated market with scalable inside sales.

Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.

Automotive

Frequently Asked Questions

What parts of the automotive industry can benefit most from outsourcing?
Nearly every segment, from dealerships to OEMs, can improve efficiency and service by outsourcing. Sales, customer service, and back office operations are especially well-suited for outsourced teams.
Every client gets a customized training program, QA process, and performance benchmarks. Our agents are prepped on your brand voice, product line, and customer journey before they ever take a call.
Cost savings are a benefit, but the real value lies in scalability, consistency, and operational excellence. We help you grow faster and serve better, not just cheaper.
Absolutely. Our global footprint allows us to ramp up quickly and handle spikes without compromising quality or speed.

We adhere to strict data security protocols, including PCI-DSS, SOC 2, and GDPR compliance, depending on your needs. Your customers’ data is always protected.

We tailor reporting dashboards to your needs, but common metrics include lead response time, appointment set rate, CSAT, AHT, and first contact resolution.

Let’s Accelerate Your Automotive Growth

Whether you’re looking to boost sales, streamline service, or expand your support coverage, Infinity has the tools, teams, and technology to drive real results.