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Industries We Serve

Logistics

Infinity helps logistics companies streamline operations and improve customer experiences with scalable outsourcing solutions built for speed, accuracy, and global coordination.

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End-to-End Support for Every Link in the Logistics Chain

Infinity understands the complexity of the logistics industry, from warehousing and freight to last-mile delivery and supply chain visibility. Whether you manage a fleet, operate a distribution hub, or run an e-commerce fulfillment center, our team is built to support your operation with flexible, scalable outsourcing solutions. From inbound sales and customer service to back-office optimization and lead generation, we help logistics companies grow faster, respond smarter, and serve better.

Infinity Helps Freight & Transportation | Logistics | Infinity

Freight & Transportation

Support scheduling, dispatch, customer service, and claims management at scale.
Infinity Helps Warehousing & Distribution | Logistics | Infinity

Warehousing & Distribution

Streamline order accuracy, inventory tracking, and B2B account management.
Infinity Helps E-Commerce Logistics | Infinity

E-Commerce Logistics

Manage high-volume customer support, returns, and delivery communications with ease.
Infinity Helps 3PL & 4PL Providers | Logistics | Infinity

3PL & 4PL Providers

Scale your operations without increasing overhead by outsourcing key functions to a trusted partner.

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The Buyerlytics™ advantage for logistics companies.

Buyerlytics™ is Infinity’s proprietary methodology that aligns every customer interaction with your business goals. In logistics, it helps ensure efficiency, accuracy, and better customer experiences all driven by data and precision.

Faster Response Times

Our workflows ensure inquiries, escalations, and deliveries are addressed in real-time with no more operational lag.

Smarter Resource Allocation

Buyerlytics™ helps you assign the right resources to the right tasks, minimizing waste and maximizing efficiency.

Customer-Centric Design

We tailor every touchpoint to the needs of your customers, reducing friction and increasing satisfaction across the supply chain.

Data That Moves the Needle

Logistics runs better on metrics.

We believe decisions should be made with data, not guesswork. Infinity’s analytics-first approach gives you deep visibility into key logistics KPIs, from order tracking to agent productivit, so you can continually optimize performance and ROI. Our reporting tools make it easy to measure, act, and improve.

First Contact Resolution (FCR)

Track how often issues are resolved without escalation, a critical indicator of efficiency.

Average Handle Time (AHT)

Monitor how quickly support agents resolve shipping, billing, or tracking questions.

Order Accuracy Rate

Ensure fulfillment quality by tracking accuracy from intake to delivery.

Inventory Inquiry Resolution

Keep customers and vendors informed with timely, accurate updates on stock and availability.

On-Time Delivery Rate

Know how consistently you're meeting delivery promises to customers.

Customer Satisfaction (CSAT)

Gauge service performance with post-contact survey ratings across channels.

Logistics Growth

Outsourcing services built for the logistics world.

The logistics industry demands speed, scale, and precision. That’s why we’ve honed specific services to support critical areas of your operation. Helping you exceed service level agreements and customer expectations alike.

From 24/7 customer support to sales development and back-end coordination, our team works as an extension of yours.

Back Office Support

Handle data entry, order processing, inventory sync, and administrative tasks at scale without sacrificing accuracy.

Learn More About Back Office Support

Customer Service

Deliver consistent, high-quality support for warranty questions, service scheduling, product troubleshooting, and more.

Learn More About Customer Service

Lead Generation

Fuel your pipeline with qualified leads for new vendor relationships, freight contracts, or warehouse clients.

Learn More About Lead Generation

Global Reach. Local Excellence.

Flexible outsourcing models that fit your market and budget.

Infinity’s global partner network allows you to choose the right outsourcing model, such as onshore, nearshore, or offshore without compromising quality. Whether you need local expertise or a cost-effective multilingual team, we’ll tailor a solution to match your goals and scale with your business.
Just a few benefits:
  • Keep logistics moving around the clock with teams in multiple time zones.
  • Expand your team without ballooning payroll. Perfect for seasonal surges or new market expansion.
  • Engage shippers, carriers, and customers in their preferred language, improving communication and service outcomes.
Learn More About Our BPO Capabilities
Infinity | BPO Capabilities | Global Reach

CASE STUDY: AUTOMOTIVE

Breaking into a saturated market with scalable inside sales.

Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.

View Full Case Study Here

Logistics

Frequently Asked Questions

What logistics functions can be outsourced to Infinity?
Infinity can support a wide range of logistics processes including customer support, inbound/outbound sales, dispatch coordination, claims resolution, data entry, and order fulfillment.
By using Infinity’s flexible staffing model and technology-enabled services, logistics companies can expand support functions quickly, without the cost or time burden of hiring in-house.
Absolutely. Our global network and scalable teams allow us to quickly ramp up staffing to handle peak seasons, major campaigns, or unexpected surges in volume.
Infinity follows rigorous data protection protocols and complies with all applicable logistics and supply chain regulations, including SOC 2, GDPR, and client-specific requirements.
You’ll get access to custom dashboards, daily performance summaries, and regular executive reporting, all designed to track KPIs that matter to your business.
We offer flexible engagement models that accommodate short-term projects or long-term partnerships, depending on your needs and scale.

Let’s Move Your Logistics Forward

Infinity delivers fast, flexible, and data-driven outsourcing solutions designed for the logistics industry. Let’s build a solution that helps your business operate smarter and scale faster.

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