Industries We Serve
Technology
Infinity helps technology companies grow faster with outsourced solutions designed to drive adoption, retention, and efficiency at every stage of the customer lifecycle.
Supporting Every Corner of the Tech Ecosystem
From SaaS startups to enterprise cloud providers, Infinity understands the fast-paced, ever-evolving nature of the technology sector. Our outsourcing services are built to support your customers at scale while keeping your brand agile and responsive.
Whether you’re selling a subscription product, offering managed services, or handling complex B2B relationships, we tailor our programs to your needs. With proven experience across inbound sales, outbound campaigns, lead generation, account support, and more. We deliver results that tech brands can build on.
Software-as-a-Service (SaaS)
We help SaaS companies manage user onboarding, upsell opportunities, and long-term account health with tailored support and sales teams.
IT Services & Infrastructure
Consumer Technology
Telecommunications
Engineered for Growth
The Buyerlytics™ advantage for tech brands.
Smarter Lead Conversions
Use Buyerlytics™ to qualify leads faster and convert them at higher rates by aligning messaging to each buyer’s journey.
Predictive Sales & Support
We help you anticipate customer needs, reduce churn, and optimize touchpoints across the full lifecycle.
Frictionless Onboarding
Buyerlytics™ maps onboarding processes to maximize user adoption and minimize drop-offs during key early interactions.
Data-Driven Results
Real-time reporting that drives tech growth.
Customer Lifetime Value (CLV)
Track the long-term value of each customer and identify upsell/cross-sell opportunities with precision.
Trial-to-Paid Conversion
Optimize user journeys from freemium or demo users into long-term paying customers.
First Contact Resolution Rate
Measure how often issues are resolved on the first interaction, a critical metric in high-touch support.
Average Response Time
Ensure timely support, especially for high-priority or enterprise accounts.
Churn Rate
Monitor and reduce subscriber or customer loss with early warning signals and proactive outreach.
Net Promoter Score (NPS)
Track customer loyalty and satisfaction to inform product and support strategy.
Specialized Services
Outsourcing solutions designed for high-growth tech.
Infinity’s service model is tailored for the unique demands of technology companies. From scaling support quickly to aligning outbound campaigns with product launches, our offerings are designed for agility, reliability, and results.
Lead Generation
We connect your product with the right prospects through data-driven outreach, qualification, and nurturing.
Customer Service
Back Office Support
Global Reach. Local Expertise.
Scalable teams wherever you need them.
With Infinity, you gain access to a global talent network trained to the highest standards. Whether you need U.S.-based specialists or cost-effective offshore teams, we align quality and scale to your business goals. Our footprint allows you to support users in multiple time zones, languages, and regions, without compromise.
Just a few benefits:
- Provide round-the-clock support to users anywhere in the world.
- Serve customers in their preferred language across sales, service, and tech support.
- Ramp teams up or down with ease based on product launches, support demands, or campaign cycles.
CASE STUDY: AUTOMOTIVE
Breaking into a saturated market with scalable inside sales.
Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.
Technology
Frequently Asked Questions
How can outsourcing help tech startups grow faster?
Outsourcing allows startups to stay lean while still delivering great customer experiences. It frees internal teams to focus on product development and growth strategy while maintaining excellent customer support and sales momentum.
Do you support both B2B and B2C technology companies?
What tools or platforms can you integrate with?
How quickly can you launch a team for our product?
Is your support model secure and compliant?
Can you support technical products that require deep knowledge?
Yes. We recruit and train agents based on your technical requirements and provide ongoing enablement to ensure accuracy and professionalism.
Ready to grow your tech business?
Let’s build a customized outsourcing solution that aligns with your technology goals and grows with your business.