Account Management
Utilize our proven methodology that drives lifetime value.
Infinity’s Account Management services ensure your most valuable customer relationships are nurtured, expanded, and optimized. Turning satisfaction into loyalty, and loyalty into growth.
Account Management Designed for Long-Term Success
We don’t just manage accounts, we build long lasting loyalty for your company. Our team proactively supports, upsells, and grows your existing customer base with a focus on retention, revenue expansion, and experience optimization.
Customer Retention Programs
Upsell & Cross-Sell Management
Maximize customer lifetime value with personalized, data-backed strategies to introduce the right solutions at the right time.
Strategic Relationship Building
Account Health Monitoring
Delivering Value, Growing Relationships
The metrics that define account success.
Our account management programs are designed to improve the metrics that matter most, including retention, expansion, satisfaction, and revenue.
Net Revenue Retention (NRR)
Measures recurring revenue growth from your existing customers, minus churn.
Expansion Revenue
Measures new revenue generated through upselling and cross-selling to existing accounts.
Customer Lifetime Value (CLV)
Tracks the total worth of a customer relationship over time, driven by retention and upsell.
Satisfaction & Loyalty Scores (CSAT/NPS)
Gauges customer sentiment and willingness to recommend your brand.
Customer Churn Rate
Monitors how well your programs retain customers and reduce attrition risk.
Account Health Score
Aggregates usage, satisfaction, engagement, and other indicators to signal relationship strength.
Data-Led Account Growth
Buyerlytics™ for smarter relationship management.
Our proprietary Buyerlytics™ methodology doesn’t just guide initial sales, it supports every post-sale interaction by aligning data, goals, and strategy to nurture high-value accounts over time.
Just a few benefits:
- Real-time insight into account performance and engagement
- Custom playbooks based on account behavior and growth potential
- Predictive alerts that prioritize outreach and reduce churn risk
How Our Teams Outperform the Industry
Account management that moves the needle.
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Scalable & Global
Global account management with local insight.
Whether your clients operate across regions or borders, our multilingual, multi-time-zone teams ensure consistent service, meaningful engagement, and cultural fluency that drives loyalty.
Just a few benefits:
- Seamless support across languages, time zones, and markets
- Culturally informed communication that strengthens relationships
- Scalable models to support growing enterprise portfolios
CASE STUDY: AUTOMOTIVE
Breaking into a saturated market with scalable inside sales.
Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.
Account Management
Frequently Asked Questions
Everything you need to know about working with Infinity’s account management team.
What’s the difference between account management and customer service?
Account management is focused on long-term relationship growth and strategic value, while customer service handles immediate support needs. We offer both and know when each matters most.
Can you manage accounts in specialized industries?
Yes. Our teams are trained to understand unique regulatory, technical, and market nuances across industries, from SaaS and telecom to finance and healthcare.
How do you assign account managers?
Do you offer support for enterprise clients?
What kind of reporting do I get?
Can you help with contract renewals or upsell outreach?
Yes. We specialize in proactive engagement for renewals, upgrades, and cross-sells using data-backed timing and messaging.