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Back Office Support

Let your frontlines shine, we’ll handle the rest.

Infinity’s Back Office Support services give you the behind-the-scenes muscle to keep your business running efficiently, so your customer-facing teams can stay focused on growth, not admin.
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Scalable, Streamlined Back Office Support

From data processing to order management, our back office experts ensure accuracy, compliance, and consistency across every support function. Whether you’re scaling up or streamlining operations, we’ll help you stay lean and efficient without sacrificing quality.

Data Entry & Management

Ensure clean, consistent, and accurate data across platforms, ideal for CRM upkeep, compliance records, and operational workflows.

Order Processing & Fulfillment

From intake to invoicing, we handle the back-end logistics that keep your customers satisfied and your inventory moving.

Reporting & Documentation

Gain peace of mind with timely reporting, audit-ready documentation, and cross-functional record keeping done right.

Billing & Reconciliation

Eliminate errors and delays with accurate, reliable billing and reconciliation support that improves cash flow and customer confidence.

Excellence You Can Measure

The Metrics That Matter Behind the Scenes

Our back office support isn’t just efficient, it’s built to improve the KPIs that drive profitability, scalability, and customer experience.

Turnaround Time

Tracks how quickly a task is completed from start to finish, driving efficiency gains.

Order Processing Time

Ensures timely customer fulfillment and smooth inventory cycles.

Accuracy Rate

Measures how precisely tasks are completed, especially in data entry, billing, or fulfillment.

Error Rate

Monitors the frequency of mistakes in transactional processes like invoicing or documentation.

Compliance Score

Tracks adherence to legal, financial, or data handling standards.

Backlog Reduction

Measures how efficiently backlogs are cleared and how well demand is being met.

Cost Per Task

Assesses the financial efficiency of each completed task or transaction.

Billing Accuracy

Ensures correct invoicing and financial record keeping.

SLA Adherence

Tracks how consistently we meet or exceed service level agreements for turnaround time, quality, and response.

Optimization from Day One

Buyerlytics™ powers process precision for your whole team.

Our proprietary Buyerlytics™ methodology extends beyond sales, it’s used to evaluate, standardize, and continually improve every back office workflow we support. From identifying inefficiencies to deploying top-tier talent, we tailor each solution to your exact needs.

Just a few benefits:
  • Task-level insights that reduce waste and boost speed
  • Quality controls that evolve with your process volume
  • Smart staffing strategies that align skill with scope
Learn More About Buyerlytics™
Buyerlytics Pipeline Example | Infinity

How We Stack Up

Precision work at scale.

Infinity’s back office solutions consistently help clients improve accuracy, cut costs, and reduce cycle times, all without sacrificing quality.

Client Experienced

Increase In Appointments Kept
20 %

Client Experienced

Reduction in Monthly Costs
60 %

Client Retention Rate Increased

In Just 6-Months
30 %

Scalable & Specialized

Globally distributed, but centrally managed.

Our back office operations are distributed across multiple regions to optimize cost, speed, and redundancy. From onshore to offshore, we match your business with the right mix of talent and infrastructure.
Just a few benefits:
  • Cost-effective operations through global delivery models
  • Time zone coverage for 24/7 task handling
  • Built-in business continuity and scaling flexibility
Learn More About Our BPO Capabilities
Infinity | BPO Capabilities | Global Reach

CASE STUDY: AUTOMOTIVE

Breaking into a saturated market with scalable inside sales.

Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.

View Full Case Study Here

Back Office Support

Frequently Asked Questions

Everything you need to know about working with Infinity’s back office support services.

What types of tasks can you manage through back office support?

We handle data entry, billing, order processing, document handling, and more. All customized to your industry and business model.

Through process audits, dual-layer quality checks, and strict documentation protocols powered by Buyerlytics™.
Yes. With global teams operating in multiple time zones, we can support continuous task execution and overnight turnaround.
We typically deploy within 2–4 weeks, depending on task complexity, tool access, and training needs.
Absolutely. We’re fluent in dozens of platforms and work seamlessly within your tech stack and security protocols.

Yes. We can scale staffing, task volume, and complexity as your business evolves. All without disrupting workflows.

Power the engine behind your growth.

Let’s build a smarter, faster back office that clears bottlenecks and scales with you.
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