Inbound Sales
Turn conversations into conversions.
Infinity’s inbound sales experts don’t just answer calls. They accelerate your revenue with every customer interaction, powered by Buyerlytics™.
News: Infinity is proudly hiring new inbound sales experts, check our careers page here to learn more.
Inbound Sales Services
At Infinity, we don’t just manage inbound calls, we elevate them. With best-in-class technology, expert agents, and a proven methodology, we help you convert more customers, increase retention, and improve service KPIs across the board.
Call Queuing
Ensure every call is managed efficiently with intelligent queuing systems that prioritize high-value prospects and reduce wait times.
Smart Call Routing
Automatically route inbound calls to the right agent based on skill set, product knowledge, or customer history. Reducing unnecessary transfers for faster & accurate resolutions.
Call Monitoring
Maintain high-quality conversations with real-time and post-call monitoring, enabling coaching and continuous improvement.
Integration
Seamlessly connect to your CRM, help desk, and analytics tools for a unified view of customer interactions and agent performance.
Achieving Real Results
Our Mission: Dominate Your Inbound KPIs
Our track record speaks for itself. We’ve helped clients improve critical KPIs across industries. Whether you’re struggling with high call abandonment or long handle times, we help you achieve results where it matters most.
Service Level
Maintain consistent agent availability with a high % of calls answered within target timeframes.
Average Speed Answer
Drastically reduce customer wait times with optimized agent scheduling and technology.
Average Handle Time
Balance call efficiency and quality to increase satisfaction without rushing the customer.
Average Wait Time
Leverage smarter routing and queuing logic to minimize caller hold times.
Abandoned Call Rate
Lower your abandonment rate by improving time to answer and customer call flow design.
Employee Satisfaction
Happy agents deliver better service. Our training, support, and culture lead to industry-leading eSAT scores.
Time for Return Call
Ensure timely follow-ups that happen in minutes, not hours or days.
First Call Resolution
Solve issues on the first call with better training, smarter scripts, and empowered agents.
CSI & NPS
Achieve world-class Customer Satisfaction and Net Promoter Scores through consistently excellent service.
The Infinity Advantage
Buyerlytics™ = Our proven inbound sales framework.
Buyerlytics™ is our proprietary sales process built to maximize customer satisfaction and conversion. It’s not just a script or a toolset. It’s a data-driven, fully customizable playbook aligned to your business goals.
Just a few benefits:
- Tailored strategies based on your unique audience and offerings
- Comprehensive quality control that ensures brand-aligned conversations
- Data-backed coaching, performance management, and team optimization

How We Stack Up
Proof, not promises.
Answered Over
Generated
Generated
Scalable. Specialized. Global.
We offer a global network of inbound sales specialists.
Infinity partners with world-class contact centers across the globe, including nearshore and offshore solutions. This gives you access to the right talent at the right cost, whether you’re focused on scaling, saving, or reaching multilingual markets.
Just a few benefits:
- Access to specialized partners in multiple countries
- Flexible cost models to suit any budget
- Ability to scale up or down quickly with zero compromise on quality

CASE STUDY: AUTOMOTIVE
Breaking into a saturated market with scalable inside sales.
Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.
Inbound Sales
Frequently Asked Questions
Everything you need to know about working with Infinity’s inbound sales team.
What makes Infinity different from other inbound sales providers?
Do you only handle phone calls, or can you support other inbound channels?
While inbound voice is our specialty, we also support chat, email, and SMS depending on your needs. Our omnichannel capabilities help ensure your customers get the support they expect, however they choose to reach you.
Are your agents based in the U.S.?
We provide flexible staffing tailored to your goals. Our talent network includes U.S.-based, nearshore, and offshore agents. All trained to meet the same high standards. This ensures you get the right balance of quality and cost.
Can you integrate with our existing CRM or support platforms?
What kind of businesses do you work with?
How quickly can we get started?
Our typical onboarding timeline is 30–45 days, depending on complexity. This includes needs assessment, team alignment, training, and systems setup. All built around long-term success, not short-term fixes.
Can you handle seasonal volume spikes?
Will we have a dedicated account manager?
Let’s Talk Inbound Sales
Ready to turn more conversations into conversions? Book a meeting with one of our inbound sales experts and see how Infinity can help you grow.