Inbound Sales

Turn conversations into conversions.

Infinity’s inbound sales experts don’t just answer calls. They accelerate your revenue with every customer interaction, powered by Buyerlytics™.

News: Infinity is proudly hiring new inbound sales experts, check our careers page here to learn more. 

Inbound Sales Services

At Infinity, we don’t just manage inbound calls, we elevate them. With best-in-class technology, expert agents, and a proven methodology, we help you convert more customers, increase retention, and improve service KPIs across the board.

Call Queuing

Ensure every call is managed efficiently with intelligent queuing systems that prioritize high-value prospects and reduce wait times.

Smart Call Routing

Automatically route inbound calls to the right agent based on skill set, product knowledge, or customer history. Reducing unnecessary transfers for faster & accurate resolutions.

Call Monitoring

Maintain high-quality conversations with real-time and post-call monitoring, enabling coaching and continuous improvement.

Integration

Seamlessly connect to your CRM, help desk, and analytics tools for a unified view of customer interactions and agent performance.

Achieving Real Results

Our Mission: Dominate Your Inbound KPIs

Our track record speaks for itself. We’ve helped clients improve critical KPIs across industries. Whether you’re struggling with high call abandonment or long handle times, we help you achieve results where it matters most.

Service Level

Maintain consistent agent availability with a high % of calls answered within target timeframes.

Average Speed Answer

Drastically reduce customer wait times with optimized agent scheduling and technology.

Average Handle Time

Balance call efficiency and quality to increase satisfaction without rushing the customer.

Average Wait Time

Leverage smarter routing and queuing logic to minimize caller hold times.

Abandoned Call Rate

Lower your abandonment rate by improving time to answer and customer call flow design.

Employee Satisfaction

Happy agents deliver better service. Our training, support, and culture lead to industry-leading eSAT scores.

Time for Return Call

Ensure timely follow-ups that happen in minutes, not hours or days.

First Call Resolution

Solve issues on the first call with better training, smarter scripts, and empowered agents.

CSI & NPS

Achieve world-class Customer Satisfaction and Net Promoter Scores through consistently excellent service.

The Infinity Advantage

Buyerlytics™ = Our proven inbound sales framework.

Buyerlytics™ is our proprietary sales process built to maximize customer satisfaction and conversion. It’s not just a script or a toolset. It’s a data-driven, fully customizable playbook aligned to your business goals.

Just a few benefits:
Buyerlytics Pipeline Example | Infinity

How We Stack Up

Proof, not promises.

Our results say it all. With a relentless focus on performance, we consistently outperform industry benchmarks and exceed client expectations.

Answered Over

Calls Annually
0 K

Generated

In Upsell Revenue
0 M

Generated

Revenue Annually
20 M

Scalable. Specialized. Global.

We offer a global network of inbound sales specialists.

Infinity partners with world-class contact centers across the globe, including nearshore and offshore solutions. This gives you access to the right talent at the right cost, whether you’re focused on scaling, saving, or reaching multilingual markets.

Just a few benefits:
Infinity | BPO Capabilities | Global Reach

CASE STUDY: AUTOMOTIVE

Breaking into a saturated market with scalable inside sales.

Infinity partnered with a vehicle data provider to help them compete against a dominant market leader. Through a strategic trial program, dedicated sales team, and Buyerlytics™ execution, we delivered a 92% conversion rate, reduced sales cycles by half, and drove $208M in revenue.

Inbound Sales

Frequently Asked Questions

Everything you need to know about working with Infinity’s inbound sales team.

What makes Infinity different from other inbound sales providers?
Our greatest differentiator is Buyerlytics™, a proprietary methodology that customizes everything from team structure and sales scripting to technology integration and performance oversight. We’re not a cookie-cutter call center. We engineer outcomes.

While inbound voice is our specialty, we also support chat, email, and SMS depending on your needs. Our omnichannel capabilities help ensure your customers get the support they expect, however they choose to reach you.

We provide flexible staffing tailored to your goals. Our talent network includes U.S.-based, nearshore, and offshore agents. All trained to meet the same high standards. This ensures you get the right balance of quality and cost.

Yes. We integrate with most major CRMs, help desks, and data platforms. We’ll work closely with your team during onboarding to ensure a seamless transition and real-time visibility into performance metrics.
We work with a wide range of industries, including SaaS, healthcare, automotive, logistics, telecommunications, insurance, education, and more. Whether you’re a fast-growing startup or an established enterprise, we tailor our approach to your business model and goals.

Our typical onboarding timeline is 30–45 days, depending on complexity. This includes needs assessment, team alignment, training, and systems setup. All built around long-term success, not short-term fixes.

Scalability is built in. Our global partner network allows you to scale up or down quickly and efficiently. It’s ideal for managing seasonal peaks, product launches, or large-scale campaigns.
Yes. Every client is paired with a dedicated account manager and sales operations lead who ensure your goals are met, communication flows smoothly, and your team continues to improve over time.

Let’s Talk Inbound Sales

Ready to turn more conversations into conversions? Book a meeting with one of our inbound sales experts and see how Infinity can help you grow.